Gorgias
Gorgias is an ecommerce helpdesk and AI agent platform that unifies support channels and helps brands drive sales from customer conversations.
Gorgias
What is Gorgias?
Gorgias vs Similar AI Tools
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How to use Gorgias?
- 1Connect your store and support channels
- 2Import customer, order, and conversation data
- 3Set up AI Agent rules, tone, and escalation paths
- 4Configure inbox workflows, macros, and team routing
- 5Add integrations and automations for common ecommerce tasks
- 6Track resolution speed, automation rate, and revenue attribution
Gorgias Key Features
- AI Agent for pre-sale and post-sale support
- Unified omnichannel inbox
- Native Shopify data and order context
- Automated ticket handling and escalation
- Voice and SMS support
- Revenue attribution and reporting
- 300+ integrations
- Agent coaching and workflow tools
Gorgias Use Cases
- Customer support automation
- Pre-sale shopping assistance
- Order status and returns handling
- Product recommendations and education
- Omnichannel inbox management
- Support revenue attribution
Gorgias Pricing & Free Credits
Gorgias currently operates on a Free, Free Trial, Paid model.
Free trial
Free trial
Start with a trial to explore the platform before choosing a paid plan.
Paid plans
Custom or tiered pricing
Pricing is offered through paid plans; the site highlights demo and pricing pages rather than fixed public rates.
Gorgias Pros & Cons
Pros
- Built specifically for ecommerce and Shopify brands
- Combines AI automation with a helpdesk in one platform
- Strong omnichannel support across email, chat, SMS, social, and voice
- Includes revenue attribution and commerce-focused workflows
- Large integration ecosystem
Cons
- Public pricing details are limited on the homepage
- Best fit appears to be ecommerce, so it may be less suited to non-commerce teams
- Advanced setup may be needed to fully tune automations and brand rules
What is Gorgias best for?
- Ecommerce brands
- Shopify merchants
- Customer support teams
- Revenue-focused CX teams
- Enterprise retail operations
Gorgias FAQ
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