tawk.to
tawk.to is a free live chat, ticketing, and knowledge base platform for communicating with website visitors in real time.
tawk.to
What is tawk.to?
How to use tawk.to?
- 1Add the JavaScript widget snippet to your website.
- 2Create your property and configure your chat widget.
- 3Set up departments, agents, and automated routing.
- 4Add knowledge base articles and shortcuts for common questions.
- 5Monitor visitor activity and respond to chats or tickets in real time.
- 6Use reports and history to review conversations and improve support.
tawk.to Key Features
- Live chat widget
- Ticketing system
- Knowledge base
- Unlimited agents
- Visitor monitoring
- Conversation assignment
- Department routing
- File transfer
- Desktop notifications
- Mobile and desktop apps
- Secure encryption
- Detailed reporting
- Group messaging
- Voice and video add-ons
- Automated translation (beta)
tawk.to Use Cases
- Website customer support
- Pre-sales questions and lead conversion
- Self-service help center creation
- Internal support collaboration
- Multi-agent inbox management
- Real-time visitor engagement
tawk.to Pricing & Free Credits
tawk.to currently operates on a Free model.
tawk.to Pros & Cons
Pros
- Core software is free
- Includes live chat, ticketing, and knowledge base
- Unlimited agents and sites are supported
- Real-time visitor monitoring and conversation history
- Available on desktop and mobile
Cons
- Some advanced options are add-ons
- Hosted solution only; no on-premise deployment
- Branding removal may require payment
What is tawk.to best for?
- Small businesses
- Support teams
- Ecommerce stores
- SaaS websites
- Agencies
- Teams wanting a free helpdesk-style chat tool
tawk.to FAQ
Top free alternatives to tawk.to
SeaTicket centralizes support issues from GitHub, forums, and emails into one workspace, using AI agents to autonomously resolve issues.
PollyReach enables AI agents to make real phone calls with dedicated numbers, supporting over 50 countries for bookings, support, and more.
Chatbase is an AI customer service platform for building, deploying, and optimizing support agents across channels.
Botpress is an enterprise AI agent platform for customer support that works with Zendesk or Intercom and can also serve as a standalone helpdesk.
Dialpad is an AI-powered contact center and communications platform for customer service, sales, and internal collaboration.
Gorgias is an ecommerce helpdesk and AI agent platform that unifies support channels and helps brands drive sales from customer conversations.
Intercom is an AI-powered helpdesk and customer service platform with Fin, an integrated AI agent, plus tools for human support teams.
