tawk.to
tawk.to is a free live chat, ticketing, and knowledge base platform for communicating with website visitors in real time.
tawk.to
What is tawk.to?
tawk.to vs Similar AI Tools
| Pricing Model | Free | Free | Custom Pricing | Free, Free Trial, Paid |
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How to use tawk.to?
- 1Add the JavaScript widget snippet to your website.
- 2Create your property and configure your chat widget.
- 3Set up departments, agents, and automated routing.
- 4Add knowledge base articles and shortcuts for common questions.
- 5Monitor visitor activity and respond to chats or tickets in real time.
- 6Use reports and history to review conversations and improve support.
tawk.to Key Features
- Live chat widget
- Ticketing system
- Knowledge base
- Unlimited agents
- Visitor monitoring
- Conversation assignment
- Department routing
- File transfer
- Desktop notifications
- Mobile and desktop apps
- Secure encryption
- Detailed reporting
- Group messaging
- Voice and video add-ons
- Automated translation (beta)
tawk.to Use Cases
- Website customer support
- Pre-sales questions and lead conversion
- Self-service help center creation
- Internal support collaboration
- Multi-agent inbox management
- Real-time visitor engagement
tawk.to Pricing & Free Credits
tawk.to currently operates on a Free model.
Free
$0
Core live chat, ticketing, and knowledge base features are free to use.
Hired Agents
$1/hour
Optional staffed chat support from trained agents for teams that want help answering chats.
Branding removal
Paid add-on
Optional fee to remove Powered by tawk.to branding.
tawk.to Pros & Cons
Pros
- Core software is free
- Includes live chat, ticketing, and knowledge base
- Unlimited agents and sites are supported
- Real-time visitor monitoring and conversation history
- Available on desktop and mobile
Cons
- Some advanced options are add-ons
- Hosted solution only; no on-premise deployment
- Branding removal may require payment
What is tawk.to best for?
- Small businesses
- Support teams
- Ecommerce stores
- SaaS websites
- Agencies
- Teams wanting a free helpdesk-style chat tool
tawk.to FAQ
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