Omnichat
Omnichat is an AI-native omnichannel customer experience platform for marketing, sales, and support across messaging channels.
Omnichat
AI-native omnichannel CRM for sales, marketing, and support
What is Omnichat?
How to use Omnichat?
- 1Book a demo or start a trial to create your workspace.
- 2Connect your messaging channels such as WhatsApp, Instagram, Facebook Messenger, LINE, WeChat, or live chat.
- 3Set up automation, AI agents, broadcast campaigns, or customer service workflows.
- 4Integrate CRM and ecommerce tools to sync contacts, sales data, and attribution.
- 5Monitor conversations, hand off high-value chats to teams, and review performance reports.
Omnichat Key Features
- Omnichannel inbox for WhatsApp, Facebook Messenger, Instagram, LINE, WeChat, and live chat
- AI agents for shopping, sales, and customer support
- Generative campaign builder for automated message flows
- Broadcast messaging and customer journey automation
- Lead capture and sales attribution tracking
- Social CDP and CRM integrations
- Coupon, loyalty, and cart abandonment tools
- Human handoff and team routing with AI Copilot
Omnichat Use Cases
- Customer support across multiple messaging channels
- Marketing automation and broadcast campaigns
- Lead capture and qualification for sales teams
- Online-to-offline commerce and store conversion
- Abandoned cart recovery and remarketing
- Customer journey orchestration and analytics
- Retail, ecommerce, and service engagement
Omnichat Pricing & Free Credits
Omnichat currently operates on a Free, Free Trial, Custom Pricing model.
Omnichat Pros & Cons
Pros
- Supports major social and messaging channels in one platform
- Includes AI agents and generative workflow automation
- Built for marketing, sales, and customer support use cases
- Offers CRM, attribution, and ecommerce integrations
- Backed by official partner credentials for WhatsApp, Meta, and LINE
Cons
- Pricing details are not publicly listed on the homepage
- Best suited to teams that rely on messaging-based customer engagement
- May require setup and integration work to fully use advanced features
What is Omnichat best for?
- Retail and ecommerce teams
- Customer support teams
- Marketing operations teams
- Sales teams using messaging channels
- Brands running omnichannel commerce
Omnichat FAQ
Top free alternatives to Omnichat
Gorgias is an ecommerce helpdesk and AI agent platform that unifies support channels and helps brands drive sales from customer conversations.
Instantly is a sales engagement platform for finding leads, sending cold email campaigns, and automating outreach with AI.
Gong is a Revenue AI OS that captures customer interactions, analyzes deal activity, and automates revenue workflows for go-to-market teams.
Intercom is an AI-powered helpdesk and customer service platform with Fin, an integrated AI agent, plus tools for human support teams.
Tweet Hunter is an X growth tool for creating, scheduling, automating, and analyzing posts to grow an audience and drive sales.
Orum is an AI-powered sales dialer and coaching platform that helps SDR teams make more live conversations and pipeline.
Pylon is an AI-native B2B support platform that unifies omnichannel support, AI agents, and account intelligence for faster resolution.
