Omnichat
Omnichat is an AI-native omnichannel customer experience platform for marketing, sales, and support across messaging channels.
Omnichat
What is Omnichat?
Omnichat vs Similar AI Tools
| Pricing Model | Free, Free Trial, Custom Pricing | Free, Free Trial, Paid | Free, Custom Pricing | Free, Paid |
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How to use Omnichat?
- 1Book a demo or start a trial to create your workspace.
- 2Connect your messaging channels such as WhatsApp, Instagram, Facebook Messenger, LINE, WeChat, or live chat.
- 3Set up automation, AI agents, broadcast campaigns, or customer service workflows.
- 4Integrate CRM and ecommerce tools to sync contacts, sales data, and attribution.
- 5Monitor conversations, hand off high-value chats to teams, and review performance reports.
Omnichat Key Features
- Omnichannel inbox for WhatsApp, Facebook Messenger, Instagram, LINE, WeChat, and live chat
- AI agents for shopping, sales, and customer support
- Generative campaign builder for automated message flows
- Broadcast messaging and customer journey automation
- Lead capture and sales attribution tracking
- Social CDP and CRM integrations
- Coupon, loyalty, and cart abandonment tools
- Human handoff and team routing with AI Copilot
Omnichat Use Cases
- Customer support across multiple messaging channels
- Marketing automation and broadcast campaigns
- Lead capture and qualification for sales teams
- Online-to-offline commerce and store conversion
- Abandoned cart recovery and remarketing
- Customer journey orchestration and analytics
- Retail, ecommerce, and service engagement
Omnichat Pricing & Free Credits
Omnichat currently operates on a Free, Free Trial, Custom Pricing model.
Trial
Free trial
A trial is available to start using the platform before choosing a paid plan.
Demo
Contact for pricing
Request a demo to get tailored pricing and a product walkthrough.
Omnichat Pros & Cons
Pros
- Supports major social and messaging channels in one platform
- Includes AI agents and generative workflow automation
- Built for marketing, sales, and customer support use cases
- Offers CRM, attribution, and ecommerce integrations
- Backed by official partner credentials for WhatsApp, Meta, and LINE
Cons
- Pricing details are not publicly listed on the homepage
- Best suited to teams that rely on messaging-based customer engagement
- May require setup and integration work to fully use advanced features
What is Omnichat best for?
- Retail and ecommerce teams
- Customer support teams
- Marketing operations teams
- Sales teams using messaging channels
- Brands running omnichannel commerce
Omnichat FAQ
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